EXECUTIVE CUSTOMER RELATIONS SPECIALIST (FLUENT SWEDISH AND ENGLISH)

INFORMATIE

Bedrijf Amazon Europe Core Sarl
Geplaatst op 31/08/2021
Standplaats The Hague
Werklocatie The Hague
Provincie Zuid-Holland
Aantal uren per week 40 uur
Dienstverband
Carriereniveau Ervaren/Midcareer
Opleidingsniveau HBO, MBO

FUNCTIEOMSCHRIJVING


Amazon Customer Service is looking to hire a Customer Service Executive Customer Relations Specialist who has a fluency in Swedish and English.

The mission of the Executive Customer Relations (ECR) Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of our customers, Customer Service (CS) and the overall business.

ECR serves as a bridge between CS and a variety of other groups within our company and takes responsibility and ownership for coordinating efforts to agree a solution.

This position requires an action-orientated, flexible problem-solver who will drive the team to effectively communicate with customers across all contact channels and Social Media platforms. It also requires research and review policies, liaise with business teams and communicate effective solutions in a fun, and fast paced environmen...